Refund & Cancellation Policy

Effective date: October 2026

This policy explains how to cancel, when you can get money back, and how our guarantees work. It applies to services bought from Miguel Guizar, doing business as AZ AI Geeks ("AZ AI Geeks," "we," "us"). It is part of our Terms of Service. If you signed an Order Form or Client Service Agreement with us and it says something different, that signed agreement controls.

Quick summary

To cancel or ask for a refund, email hello@azaigeeks.com. We confirm in writing within 1 business day.
Growth Engine and Full Domination monthly plans are month-to-month. Cancel anytime.
Starter Website has a 12-month agreement. You can still leave early (see below).
Cancel at least 7 days before your next billing date and you won't be charged again.
No partial-month refunds. Service continues through the end of the month you paid for.
Setup fees are refundable until work begins. After that, they are non-refundable except under our Setup Fee Refund guarantee.
The $100 deposit is fully refundable on request any time before your kickoff call.
Approved refunds go back to your original payment method through Stripe.

Our packages and billing

Starter Website: $497 setup + $129 per month on a 12-month agreement. This promotional price is offered through November 20, 2026.
Growth Engine: $1,050 setup + $300 per month, month-to-month.
Full Domination: $10,000 setup + $600 per month for ongoing maintenance, month-to-month.

Setup fees are due when you sign up. Monthly fees start on your launch date (the day your website is published or, for packages with an AI Receptionist, the day it is live and answering calls) and are charged automatically on the same day each month (your "billing date"). Advertising spend is paid directly to the ad platforms and is not refundable by us. Your Order Form lists every cost before you pay.

How to cancel

Email hello@azaigeeks.com with the subject line "Cancel." Include your business name and the plan you want to cancel. You can also call us at (480) 418-2646, and we will confirm by email.
We confirm your cancellation in writing within 1 business day.
If we receive your request at least 7 days before your next billing date, you will not be charged again. If it arrives later, you will be charged for one more month, and your service will run through the end of that month.

You do not need to give a reason, and we will not make you sit through a sales call to cancel.

Monthly plans: Growth Engine and Full Domination

These plans have no long-term contract. They renew automatically each month until you cancel. When you cancel, your AI Receptionist, booking tools, and other monthly services stay on through the end of your last paid month, and then stop. Before they stop, we will help you switch your phone forwarding back so you don't miss calls.

Starter Website: 12-month agreement

The Starter Website is sold with a 12-month commitment at $129 per month. That price stays the same for your first 12 months.

When it starts: the 12 months start on your website's launch date.
Renewal: after 12 months, your plan continues month-to-month at the same price unless you cancel. We will email you a reminder about 30 days before your 12 months end. After that, you can cancel anytime with the same 7-day notice as our other monthly plans. We will give you at least 30 days' notice before any price change.
Leaving early: you can end the agreement before 12 months by emailing us. You pay an early termination amount equal to the lesser of (a) your remaining monthly payments or (b) 3 months of fees ($387). Your website, hosting, and included updates continue through the end of your last paid month.
Your content: once your account is paid up, we will give you a copy of your website's content and images and help you point your domain wherever you like.

Prefer no monthly plan? We also offer smaller one-time websites by quote. Their refund terms are in your quote.

Setup fees

Before work begins: if you cancel before your kickoff call and before we start designing or configuring anything, we refund your setup fee in full.
After work begins: setup fees pay for custom work done for you, so they are non-refundable once work begins, except under the Setup Fee Refund guarantee below or where the law requires a refund.

The $100 priority deposit

The $100 deposit moves you to the front of the current month's build queue and is credited in full toward your setup fee.
It is fully refundable for any reason before your kickoff call. Just email us.
If we can't offer you a kickoff date in the month you paid (or within 30 days if you paid in the last week of a month), we will tell you and refund your $100 right away unless you'd rather keep your spot for the next month.
We issue deposit refunds within 5 business days of your request.
Once your kickoff call happens, the deposit becomes part of your setup fee and follows the setup fee rules above.

Our guarantees

We honor every guarantee exactly as written here. All guarantees that apply to your package apply together; you don't have to pick one. Each guarantee can be used once per client per package and requires that your account is paid up (no fees more than 15 days past due). If we pause services for non-payment, the guarantee time periods stop running during the pause and pick up again once you are paid up. If a deadline is missed because we are waiting on something from you, such as logins, phone access, or approvals, each day of delay extends the deadline by one day. Except for the Setup Fee Refund, our guarantees provide free service or service credits, not cash refunds.

1. Booked Calls Guarantee (Growth Engine and Full Domination)

The promise: if you don't get 3–4 qualified booked calls in your first 30 days, we work the next 30 days free.

The first 30 days start on the day your AI Receptionist goes live and your booking calendar can take bookings.
How we count: we honor the higher number. If you get fewer than 4 qualified booked calls in those 30 days, the guarantee applies.
A qualified booked call is an appointment, estimate, consultation, or sales call booked onto your calendar during the first 30 days through the AI Receptionist, booking calendar, or website we built, by a real person seeking a service you offer in your service area, who leaves a working phone number or email. It does not include duplicates, tests, bookings by you, your staff, or family, vendors, job seekers, spam, robocalls, wrong numbers, or bookings the caller cancels within 24 hours. No-shows still count, and so do bookings you cancel or reschedule yourself.
What you need to do: keep the AI Receptionist connected under the call plan we agreed (no more than 24 total hours of forwarding turned off on your end), keep at least 15 bookable hours a week open on your calendar, keep the booking and calling paths on your website working, and tell us about changes to your services, hours, or service area.
What you get: your next monthly fee is waived ($300 for Growth Engine, $600 for Full Domination), and we spend those 30 days actively improving results: reviewing calls and your booking flow, tuning the AI Receptionist script, and making website and booking improvements. We send you a short summary of what we changed. The free period is provided once and lasts 30 days.
How to claim: our monthly report shows your count, and if it shows a shortfall we apply the guarantee automatically. If you think you qualify and we haven't applied it, email hello@azaigeeks.com with the subject "Booked Calls Guarantee" within 15 days after your first 30 days end. We reply within 5 business days with the booking log we used.

2. Do-It-Again-Free (all packages)

The promise: if you're not happy with the site or AI setup, we reconfigure it free until you're satisfied.

When: for 60 days after launch, as many rounds as it takes.
What's covered: anything within your package's scope, such as design, layout, copy, images, booking flow, and, for packages with an AI Receptionist, its greeting, voice, call flow, questions, FAQs, and booking rules.
What's not covered: new pages or features beyond your package, new integrations, a full rebrand, changes needed because your business information changed after you approved it, and anything that would break the law or a platform's rules (for example, removing the AI or call-recording notice). We will quote those separately.
How to claim: email hello@azaigeeks.com with what you'd like changed. We complete most rounds within 5 business days.
This guarantee provides free rework, not a cash refund.

3. Setup Fee Refund (Growth Engine and Full Domination)

The promise: if the AI Receptionist isn't live within 14 days of the kickoff date of your first payment, your setup fee is fully refunded.

When the 14 days start: on the day we receive your first setup-fee payment under your signed Order Form. The $100 deposit alone does not start the clock.
"Live" means the AI Receptionist is answering calls to your business line under the agreed call plan and can book appointments into your calendar.
Delays on your side (for example, phone carrier or forwarding access, your business questionnaire, calendar access, or approving the greeting) add one day to the deadline for each day of delay.
What you get: a full refund of your setup fee, including any deposit credited toward it. You can then end the service with no monthly fees, or let us finish setup, with monthly fees starting only once it's live.
How to claim: email hello@azaigeeks.com with the subject "Setup Fee Refund" within 30 days after the deadline. If our records show we missed it, we will contact you first.

How refunds are paid

Approved refunds are issued to the original payment method through our payment processor, Stripe. We start the refund within 5 business days of approving it. Your bank or card issuer usually takes another 5–10 business days to show it on your statement. We cannot refund to a different card or account.

Billing questions and chargebacks

If a charge looks wrong, please contact us first at hello@azaigeeks.com or (480) 418-2646. We respond within 1 business day, and we fix billing errors quickly. Filing a chargeback with your bank before talking to us can slow things down, and we may pause services while a dispute is open. Disputing a charge does not end your agreement or what you owe under it.

Questions

Email hello@azaigeeks.com or call (480) 418-2646. See also our Terms of Service and Privacy Policy.